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Frequently Asked Questions
Do I need to configure and maintain the product mappings for each channel?
No. Our proprietary SMART Types automation takes care of that for you! SMART Types translates product data across sales channels like Amazon, Walmart, Newegg, eBay and your webstore by using a centralized catalog and our proprietary method of mapping categories and attributes across channels.
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Marketplaces keep changing their compliance rules. How can I keep up with all the changes?
With us on your side it's easy. Ā Our automated change management makes this a snap. Your catalog will stay up-to-date with all the compliance changes without you needing to lift a finger.
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I've tried other solutions but the customer support was slow and not helpful. How is Zentail better?
We donāt just take pride in our software. Our support team is out of this world. While nothing will ever go perfectly when you embark on a multichannel mission, you can trust that our ground crew has your back no matter what issue or question arises. Don't take our word for it, read what our customers have to say.
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Expanding into multichannel is really hard. Is it even worth the effort?
Expanding into multichannel doesn't have to be hard. In fact, it can be really easy. With Zentail you can leverage your Amazon CLR and get listed on new channels FAST with automated centralized data mapping.
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We already have a multichannel solution. Would Zentail be better?
Many of our customers came to us from another platform because they weren't 100% satisfied with their old solution and wanted to see what else was out there. After a quick call with our team they realized how much they were missing out on and switched.
Not only do we have the best customer support in the business, but our world-class suite of tools is second to none. For example, our proprietary Smart Types feature improves your listing quality with the click of a button making sure your listings show up above your competitors across all your marketplaces.
Even though we have top notch tools, we know we aren't a perfect fit for every ecommerce business. The best way to see if we area good fit for each other is to book a call with one of our team members.
